Frequently Asked Questions
Everything you need to know about our faux botanicals and interior collections.
How do I care for my faux botanicals?
To keep your faux plants and flowers looking their best, we recommend a light dusting with a soft cloth or a hair dryer on a cool setting. Avoid direct sunlight to prevent color fading over time.
What is your return policy for home accessories?
We offer a 14-day return period for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Do you ship internationally?
Yes, we ship our collections globally. Shipping costs and delivery timelines vary by destination and will be calculated at checkout based on the weight and size of your order.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly. If you need to make a change, please contact our customer service team within 1 hour of placing your order, and we will do our best to accommodate you.
Are your paints eco-friendly?
Our signature paint range is water-based, low VOC, and environmentally friendly, ensuring a beautiful finish that is safe for both your home and the planet.
What should I do if my item arrives damaged?
In the unlikely event that an item arrives damaged, please email our support team within 48 hours of delivery with photos of the damage and your order number to arrange a replacement or refund.